You can call us on 01785 252 121 8:15-5:15 on Monday to Friday or email us on sales@horsleys.net or contact us via our contact page for an appointment

We provide a free of charge in person estimating service to ensure we provide you with the services you need.
Our services can include:
Wrapping your delicate items,
furniture wrapping with furniture blankets or in canvas carry cases,
export wrapping furniture with export grade bubble wrap,
mattresses are moved in mattress bags,
furniture placement
unwrapping service
We can provide a direct house to house service or move all or some of your items into our purpose built warehouse

If you need to store some or all of your items, we have a purpose built warehouse for storage of your items. It is clean and dry. We store items in large wood containers, and we can give you access during are opening hours, we ask 24 hours notice so that we can get the containers out of store for you.

After you have received your quote from us you will need to book the actual date of the move.
Before you exchange contracts your solicitor will be talking to your vendor’s and/or buyer’s solicitors to work out a completion (moving) date. During the process of agreeing the cmpletion date call us and check our availability. Our availability is usually best if you can give us at least 2 weeks’ notice of your moving date. If you are not able to give us 2 weeks’ notice then our availability may be limited.
Please keep phoning us to check on availability, it’s not a problem for us. We are used to it!

When we take a job on it’s important that we know that we will be able to move you out in time for the exchange, so we need to know how many people to put on a job and what sized vehicle etc… When we take a job on we need to know we are going to get it done on time, so we insist on carrying out a survey.
After we carry out the survey, you will receive a fixed price, so there are no nasty surprises on completion!.

Our warehouse was purpose built for us 20 years ago so it is clean, leak free, pest free. It is alarmed, has CCTV security cameras and is securely fenced.

We have large wooden boxes 8ft x 7ft 5ft 6in, we load your items into there then we stack the containers. Items that are too big for a container are stored in a separate area of the warehouse where they will be covered or wrapped as appropriate

Yes we do! Depending on the destination, we may use a specialist contractor to ship and deliver the items.

We can arrange delivery to most countries around the world. There are certain high risk countries where we are not able to obtain insurance cover for your items, and delivery to these countries would be at your own risk. The list of such countries changes from time to time and we will advise you during the sale process.

We aim to get an email quote over to you within 24 hours of carrying out the inspection

6 months provided the move is not an international move. For international moves we are limited by shipping prices which are only held for 1 month.

Probably, we have some smaller lorries for jobs where the access is difficult or jobs that don’t need a huge lorry. Our surveyors are all experienced in carrying out removals and will be able to judge what size lorry we can use. If you have any concerns about the access, please advise in advance so we can check this out.

We have special TV carrying bags

If you need to phone us everyday, that’s fine. We are used to people needing to check availability, so it’s no inconvenience for us.

Please let us know as soon as possible.
When you book your moving date in with us, we take a 25% deposit. If you need to change your date unless we are able to re-book the vehicles scheduled for your move you will lose the 25% deposit.

Because of the amount of re-scheduling involved in the house sale process, if we took provisional bookings we would end up with lots of days when our people have nothing to do, this would put up the price for everyone. So we will only agree definite dates.

De-clutter! It sounds obvious but it really helps keep the cost down if we just move the items you need.
If you choose to do your own packing, we encourage you to get ahead on this, it always takes longer than you think!

You can do, but ours are made for the job, with 5 different sizes all designed to stack to make best use of the lorry space.
We charge for our boxes, but we also give a full refund provide you return them in usable condition, so they will end up coting you nothing!

We provide packing materials, cardboard boxes in different sizes, tape for the boxes, paper for wrapping delicate items in and bubble wrap. You can come to our depot to pick these items up during our opening hours 8:15-5:15 on Monday to Friday.
We give a full refund on all our cardboard boxes returned to us in re-usable condition.

Because we re-use the boxes it is better if you can write on the tape with a Sharpie rather than on the cardboard

Yes we can, our people are experienced at dismantling and re-assembling furniture.
Some “flat-pack” furniture is not designed for dismantling and re-assembly our people will discuss this with you at the survey.

Yes, we are happy to move pot plants.

One of our team will be responsible for the move and you can talk to them to check we are on track at any time.

In the unlikely event that we are running behind we can get people from our storage unit to come out and assist the team on site.

This is a legal commitment that you give, just like paying the money over, so it is really important. That’s why we need to make sure we are going to get your house cleared on time!

We will do all we can to overcome any delays caused by us, we cannot accept liability for delays which are beyond our control. For delays beyond our control, we will contact you as soon as possible with a view to what we can do to reduce the delay.

Yes they are. If you have chosen our Standard Removal Service then provided your items are covered for up to £50,000.
If you choose our Enhanced Removal Service your items are covered up to £100,000.
If you have items worth more than £5,000 each, then we need you to provide us with a list of those high value items at least 1 week before your removal.

If you need more than £100,000 of liability cover for your items we will arrange for you to discuss your requirments with our insurers

A 3 bedroom house can typically be between £1,000 to £2,000. But then there is no such thing as a typical move, are there items in the loft, or the garage or the shed, have you got plant pots, BBQs etc… to move as well? That’s why we cannot give an average price, there is no such thing as an average move, we need to carry out a survey to check what is involved.

We require a deposit of around 25% of the removal value when we take your booking. The 75% balance together with payment for the cardboard boxes used is due on completion of your move.

With our standard removal service there is up to £50,000 worth of liability cover. The actual level of cover is determined by the value of items you tell us we are moving on the acceptance of quote form. If you do not fill this in and return it to us before we start the move our liability is limited to a maximum of £40 per item.
With our enhanced removal service our liability for your items is up to £100,000, again we require the value of your items to be declared on the acceptance of quote form. Prior to our commencing the work. Likewise if this figure is not provided before we start the move our liability is limited to £40 per item.
In addition we have liability insurance to cover damage to properties and for our staff.

In the unlikely event of items being damaged, we always try to get matters resolved as quickly as possible. We require you to notify us within 7 days of the delivery of the items. We then aim to get the claim settled as swiftly as possible.

If the item is plugged into a 3 pin plug and the water supply can be turned off, we will disconnect the item. We are not qualified to disconnect cookers or wired in appliances.

If your plans change and you end up moving more or less then we are happy to carry out another survey and re-quote.

Provided the loft is well lit and properly floored and we can get safe access, we will take items down from the loft, our surveyor will need to inspect prior to the work commencing.

Monday to Friday 08:00 – 17:00

Yes during our working hours, we just ask 24 hours notice to get the containers out.
If your items are stored as part of a move, to maintain liability cover on your items you will need us to re-pack your container.