Terms & Conditions

 1. Terms and Conditions 

These terms and conditions (“Terms”) set out the terms on which we supply services to you. 

Any reference in these terms to a customer, you or your is a reference to you. 

Any reference in these Terms to us, we or Horsleys is a refence to Horsleys of Stafford Limited (company number 12451244) and our registered office is Unit 2 Paton Close, Tollgate Park, Stafford, Staffordshire, ST16 3EG. 

Reference in these Terms to “your order” refers to the services listed on the Acceptance of Quotation once signed by you. 

You can purchase services from us from our website, over the telephone or in person. 

Our High Value Item threshold is £5,000, any items valued at this amount or more are deemed to be High Value Items this is referred to as the “High Value Item Amount”. 

You agree that by continuing with your order you accept these terms and conditions and agree to be bound by them. 

2. Who we are and where to find information about us and our services 

We are Horsleys, you can find everything you need to know about us and our services on our website or from our sales staff before you order. You can contact us by email sales@horsleys.net or by telephone 01785 252121. 

For the purpose of these terms, anything expressed as being in “writing” includes email. 

If we need to contact you to discuss your order then we will call or email you on the details you provide to us when you place your order. 

3. The Removal Services we do provide 

Our Removal Services include the removal, transport of your goods and unloading of your goods as detailed on the Removal Schedule. 

Your goods will be transferred from the address(es) set out on the Acceptance of Quotation. We will transport the goods to the delivery address(es) set out on the Acceptance of Quotation. As part of our removal services we may also store your goods in our store. 

We will deliver your goods in the same condition as provided to us. We shall, subject to the provisions of clauses 17 and 18, be liable under this agreement to compensate you for failure to deliver your goods in the same condition they were in immediately prior to being packed/ the goods being placed into our custody for the purposes of carrying out the removal and/or storage services. 

We will decide upon the route to take to deliver your goods and we may also transport other customers goods at the same time. 

4. The Removal Services we do not provide 

We do not provide the following removal services: 

• We will not disconnect cookers or any gas appliance or anything hardwired (wired into a switched spur).
• We will not take up or lay fitted floor coverings.
• We will not remove goods from a loft unless the loft is properly lit and properly floored and safe access is possible.
• We will not remove, transport or store any of the following: Goods or substances that are combustible, flammable, poisonous, toxic, corrosive, explosive, radioactive, or potentially hazardous.
• Goods that are harmful to the environment or property.
• Jewellery, watches, trinkets, precious stones or metals.
• Mobile telephones, and computing devices.
• Goods likely to encourage vermin or other pests or to cause infestation or contamination.
• Goods which in the reasonable opinion of us are hazardous to health, dirty or unhygienic or likely to attract vermin or pests.
• Perishable goods.
• Goods requiring a controlled environment.
• Goods which require special licence or government permission for export or import.
• Illegal goods or goods obtained illegally.
• Currency, money, coins, deeds or securities.
• Goods which emit fumes or odours.
• Any living creature.
• Goods which are above our High Value Item threshold at our discretion.
• We will not dismantle or assemble garden furniture including but not limited to sheds, greenhouses, garden shelters, outdoor play equipment and satellite dishes unless detailed on the Removal Schedule. 

Unless we agree with you in writing we will not: 

• Pack your goods.
• Unpack your goods.
• Dismantle or assemble furniture of any kind. 

5. Your responsibilities in relation to the Removal Services 

You are responsible for making sure your order including all addresses and dates are accurate. 

You will obtain all relevant consents, parking permits or permissions required for us to undertake the removal. 

You will be physically present or have a representative physically present for the collection of the goods. You will be physically present or have a representative physically present for unloading of the goods at the delivery address. 

You will confirm the value of any goods over the High Value Item amount stated on the Acceptance of Quotation form that will be subject to the removal services. 

You will notify us of any areas of the vehicular access route between the addresses set out on the Acceptance of Quotation which will not be suitable for the weight, height or dimensions of a lorry. 

You will ensure that: 

• Any fridges or freezers are empty and have been defrosted.
• Goods left in unoccupied or unattended premises are appropriately supervised and secured.
• Garden appliances are clean and dry. 

You confirm that either: 

• You are the legal and beneficial owner of the goods that are subject to the removal services.
• You have permission from the legal and beneficial owner of the goods that the goods can be subject to the removal services. 

In the event that you are not the legal and beneficial owner or do not have the relevant permissions from the legal and beneficial owner then you will indemnify us for any loss suffered by us as a result of us providing the removal services. 

6. The Storage Services we do provide 

We will appropriately securely store your goods in our store at our premises. Garden pots, plants will be stored in our yard. 

Access to your goods is only possible during the hours of 08:00 to 16:00 on Monday to Friday. 

7. The Storage Services we do not provide 

We do not provide the following Storage services: 

The storage of: 

• Goods or substances that are combustible, flammable, poisonous, toxic, corrosive, explosive, radioactive, or potentially hazardous.
• Goods that are harmful to the environment or property.
• Jewellery, watches, trinkets, precious stones or metals.
• Mobile telephones, portable media and computing devices.
• Goods likely to encourage vermin or other pests or to cause infestation or contamination.
• Goods which in the reasonable opinion of us are hazardous to health, dirty or unhygienic or likely to attract vermin or pests.
• Perishable goods.
• Goods requiring a controlled environment.
• Goods which require special licence or government permission for export or import.
• Illegal goods or goods obtained illegally.
• Currency, money, coins, deeds or securities.
• Goods which emit fumes or odours.
• Any living creature.
• Goods which are above our High Value Item threshold at our discretion. 

8. Your responsibilities in relation to the Storage Services 

You confirm that either: 

• you are the legal and beneficial owner of the goods that are subject to the storage services.
• You have permission from the legal and beneficial owner of the goods that the goods can be subject to the storage services. 

In the event that you are not the legal and beneficial owner or do not have the relevant permissions from the legal and beneficial owner then you will indemnify us for any loss suffered by us as a result of us providing the storage services. 

9. Order process and payments for removals 

We provide you with an estimate for the removal services. 

You confirm that if you are happy you will confirm your agreement to our estimate by signing our Acceptance of Quotation document. 

We contact you to confirm we’ve received your order and we’ve accepted it, subject to our being able to schedule the work. 

When we accept your order and agree a schedule for the work, we will take payment from you by way of a deposit which shall be 25% of the value of the order. We will collect final payment for your order on completion of the removal services. When we take a payment from you, in full or by way of a deposit, this does not mean we have accepted your order and we could refund you in full if we later decide we cannot fulfil your order. 

We accept bank transfers and all major credit and debit cards other than American Express as payments for services. 

Unless already included in our estimate, additional charges will be payable by you in the following circumstances: 

• The removal does not commence within 6 months of the estimate being provided by us unless the removal requires shipping, in which case a 28 day limit applies.
• Where we have given you a price including redelivery from our store within our estimate and the redelivery from our store has not taken place within 6 months from the date of the issue of the estimate.
• Our costs change because of increases in costs beyond our control (including but not limited to currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges.)
• The removal is carried out on: Saturday, Sunday or public holiday. 
  Monday to Friday outside of the hours of 08:00 to 16:30 
• If you request collection or access to your goods while they are in store.
• We supply any additional services, including moving or storing extra goods.
• The entrance or exit to the premises and/or the inside of the premises are inadequate for free movement of the goods without mechanical equipment or structural alteration.
• It is not possible for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
• We have to pay parking or other fees or charges in order to carry out the Removal Services.
• Any fees due to government bodies including but not limited to demurrage, taxes or inspection fees. 

10. Order process and payments for storage 

We provide you with an estimate for the storage services. 

You confirm that if you are happy with our estimate. 

We contact you to confirm we have received your order and confirm we have accepted it. 

We will collect payment from you monthly in arrears for the storage services. We will charge by the day for the storage services. However the rate that you will be provided with is a weekly rate. To illustrate this with a worked example: if goods are stored for 25 days. The cost will be 25 multiplied by (weekly rate divided by 7). 

We will collect the final payment from you for storage services before the goods are released from storage. 

When we take a payment from you, in full or by way of a deposit, this does not mean we have accepted your order and we could refund you in full if we later decide we cannot fulfil your order. 

You will confirm the value of any goods over the High Value Item Amount specified on the Acceptance of Quotation that will be subject to the Storage Services. 

11. Further information regarding payments 

We charge interest on late payments 

If we are unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount. 

We pass on increases in VAT 

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. 

Lien 

We have a right of lien, which is a right to retain, seize and sell or otherwise dispose of some or all of the Goods as security for your obligation to make payments under these terms and conditions. We will use our best endeavours to give you notice in writing before exercising this right. 

12. Delays outside our control 

We are not responsible for delays outside our control 

If our supply of your service is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: by email sales@horsleys.net or by phone 01785 252121 to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred. 

13. Changes to your order 

IF YOU BOUGHT ONLINE, OVER THE TELEPHONE OR ON YOUR DOORSTEP, YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND 

Your legal right to change your mind. For most of our services bought online, over the telephone or on your doorstep, you have 14 days after the date we confirm your order to change your mind about a purchase, but: 

• You lose the right to cancel any service, when it has been completed (and you must pay for any services provided up to the time you cancel). 

How to let us know and what happens next. 

If you change your mind contact our Customer Service Team: by email sales@horsleys.net or by phone 01785 252121. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We do not charge a fee for the refund. 

14. You have rights if there is something wrong with your service 

If you think there is something wrong with your service, you must contact our Customer Service Team: by email sales@horsleys.net or by phone 01785252121. Remember too that You have several options for resolving disputes with us. Please refer to this section for further information.

Summary of your key legal rights 

If your product is services the Consumer Rights Act 2015 says: 

• You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it.
• If a price has not been agreed upfront, what you are asked to pay must be reasonable.
• If a time has not been agreed upfront, it must be carried out within a reasonable time. 

15. We can change Services and these Terms 

Changes we can always make. We can always change a service: 

• to reflect changes in relevant laws and regulatory requirements; and 

• to make minor technical adjustments and improvements, for example to address a security threat. 

16. We can suspend supply (and you have rights if we do) 

We can withdraw services 

We can stop providing a service. We let you know at least 2 weeks in advance and we refund any sums you’ve paid in advance for services which won’t be provided. 

We can end our contract with you 

We can end our contract with you for a service and claim any compensation due to us if: 

• you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminding you that payment is due; 

• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service.